privacy policy

Hainan WEST Technology Co., Ltd. and its subsidiaries and affiliates ("WEST", "WEST", "we", "us" or "our") provide both cloud-based software services ("Cloud Services") and technology-based products ("Technology Products"). ") offer both cloud-based software services ("Cloud Services") and technology-based products ("Technology Products"). Our Technology-Based Offerings may collect information and transmit it to one of our cloud platforms to enable us to provide the services you have ordered.

We know that your privacy is important to you. We have created this Privacy Policy to let you know what personal information we collect, how we use and share the personal information we collect, and how we protect your privacy. This Privacy Policy applies to your use of this website (the "Site") and all of our products, except for those products that have a separate privacy policy.

If you have any questions about this Privacy Policy or our privacy practices, please contact our Data Privacy Team:data.privacy@west-hn.comOr call 021-33675566

Your Consent

Please read this Privacy Policy carefully before using this website and our products. By using this website or our products, you consent to the collection, use and disclosure of your personal information as set forth in this Privacy Policy. If you do not agree to any of the terms of this Privacy Policy, then you may not access or use the Site or our Products.

Information we collect

WEST collects personal information about you that can be used to directly or indirectly identify you ("Personal Information"). Personal Information also includes anonymized information that is linked to information that can be used to identify you directly or indirectly. Personal Information does not include information that has been irreversibly anonymized or aggregated in such a way that it can no longer enable us to identify you, whether in combination with other information or otherwise.

Below is a description of the types of personal information we may collect and how we use it.

Types of Personal Information We Collect

Depending on the product you use, we collect different kinds of personal information from, or about, you.

• Information you have volunteered. We collect personal information that you and others knowingly and voluntarily provide when using the Site or our services. For example, we collect personal information you provide when you subscribe to our emails, subscribe to a cloud service, request technical support, attend a webinar, or contact us with a question.
• Information from your browser, device or product. We collect information that is automatically sent to us by your web browser or mobile device or, if applicable, if used in conjunction with one of our cloud services, information sent to us by the Product. This information typically includes your IP address, the IP address of your Product, the GPS location of your Product, the name of your operating system, the name and version of your browser, and usage information. The information we receive may depend on your browser or device settings and your personally defined information in the cloud data stream. The information we receive from your web browser and device is not itself personally identifiable. Generally, we use this information in the aggregate to help us improve the Site and make it more compatible with the technologies used by our visitors. However, we may combine it with other information to try to identify you, or we may combine it with information that can identify you. We may also review our server logs for security purposes (e.g., to detect intrusions into our network), and we may share our server logs, which contain the IP addresses of visitors, with appropriate investigative agencies that can use this information to track and identify you.
• Your location... Using GeoIP technology, and with your opt-in consent, we may also collect accurate, real-time location information from your mobile device and use that information to provide customized content through the Site or to confirm that you are where you say you are. Your mobile device may allow you to adjust settings so that location information is not used by any mobile website or application. If you have questions about the security and privacy settings of your mobile or tablet device, please refer to your mobile service provider or device manufacturer for instructions.
• Information on payments. If you make a purchase, we collect personal information in connection with the purchase. This information includes payment information, such as your credit or debit card number and other card information; other account and authentication information; and billing, shipping and contact details.
• Information from third parties. We may collect information from third parties, including business partners and marketing organizations. This includes your contact information provided by marketing partners when we conduct joint marketing or co-branding campaigns.
• Information collected through cookies and other technologies. We use "cookies" and other technologies to collect information and to support certain features of the Site. You can delete or reject cookies using your browser or device settings, but in some cases doing so may affect your ability to use our products and services effectively. Please read our Cookie Policy to learn more about how we use cookies and your choices.

How we use your personal information

In general, we use the information we collect to provide, improve and develop our website and products, to communicate with you, to provide you with targeted products, and to protect us and our users.

WEST, as the data controller, collects, processes and decides how to process your personal information for the following purposes.

• to provide the information and products you request.
• For purposes of security, credit or fraud prevention.
• in order to provide you with a personalized experience when you use the Site.
• To contact you with special offers and other information that we think will be of interest to you (in accordance with any privacy preferences you have expressed to us).
• To contact you with information and notices related to your use of our website.
• Invite you to participate in surveys and provide us with feedback (based on any privacy preferences you express to us).
• to better understand your needs and interests.
• to improve the content, functionality and usability of this website.
• to improve our products.
• to improve our marketing and promotional efforts
• For any other purpose identified in an applicable privacy notice, click-through agreement, or other agreement between you and us.

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In general

We respect your right to make choices about the way we collect, use and disclose your personal information. In most cases, we will ask you to indicate your choices at the time we collect your personal information. Even if you do not opt-in, we may use your data for ourprivacy policyfor other purposes described in, and as permitted by, applicable law.

communication preference

With respect to marketing communications, when we collect your personal information, we will provide you with an "opt-in" or "opt-out" mechanism depending on where you are located. The "opt-in" mechanism will provide you with the opportunity to positively indicate that you would like or do not object to us sending you such further communications, and we will not send you any communications unless you "opt-in". An "opt-out" mechanism (e.g., "unsubscribe") will provide you with the opportunity to indicate that you do not want us to send you such further communications, and we will not send you any communications unless you "opt out . Either way, opting in or out will be at your discretion.

Previously expressed preferences

You can change previously expressed preferences about how we use your personal information. If at any time you would like to be removed from our mailing list, please contact us by e-mail atdata.privacy@west-hn.comor indicate your preference on our privacy management page.

How we share your personal information with others

We provide certain personal information to strategic partners who work with us to provide products or help us market to our customers. We share personal information with these companies solely for the purpose of providing or improving our products and advertising; we do not share personal information with third parties for their marketing purposes without your express prior consent.

Third party suppliers

We share personal information collected through the Site and our products with third-party vendors acting on behalf of WEST. For example, we use third-party vendors to design and operate the Site, to provide cloud services, to conduct surveys, and to provide you with products and information that you request or may be interested in.

Corporate subsidiaries and corporate business transactions

We may share personal information with all WEST affiliates. In the event of a merger, reorganization, acquisition, joint venture, assignment, demerger, transfer or sale or disposition of all or a portion of our business, including in connection with any bankruptcy or similar proceeding, we may transfer any and all personal information to the relevant third party.

Obey the law and protect our rights and the rights of others

When we believe in good faith that disclosing your personal information is appropriate to comply with the law, a court order, or a subpoena. We may also disclose your personal information to prevent or investigate a possible crime, such as fraud or identity theft, to protect the security of this site, to enforce or apply our cloud terms of service or other agreements, or to protect our own rights or property or the rights, property, or safety of our users or others.

How to access, update or correct your personal information

You have the right to access, update or correct your personal information by accessing our data management page through your cloud services account information (if applicable), or by sending us an email (data.privacy@west-hn.com) to implement. We will implement such changes within a reasonable period of time and, in any event, within the timeframes provided by applicable law. We may ask you to provide additional information to verify your identity. In most cases, we will provide access and correct or delete any information you find to be inaccurate. However, in some cases, we may limit or deny your request if we are permitted or required to do so by law, or if we are unable to verify your identity.

You also have the right to object to or restrict further processing of your personal information at any time. You have the right to receive your personal information in a structured and standardized format. You may lodge a complaint about the processing of your personal data with the competent data protection authority.

Third-party websites and services

Our products and this Site may contain links to, or enable you to access, third-party websites, products and services that are not owned, managed or controlled by WEST and whose privacy policies may differ from the standards set forth in this Privacy Policy. This Privacy Policy applies only to the information we collect. We encourage you to read the privacy policies of any third parties before using their websites, products or services.

Protecting your information

It is important that you take precautions to prevent unauthorized access to the products, account credentials, and computers or other devices we provide. If you feel that the security of your account or personal information has been compromised, please contact us immediately at.data.privacy@west-hn.com. Please note that despite our efforts, no security system is impenetrable. In the event of a security breach, we will promptly notify you and, if required by law, the appropriate authorities.

Steps we take to protect your personal information

We take reasonable administrative, physical, and technical measures to protect the confidentiality and security of your personal information submitted on or through the Site or Products. Unfortunately, no website, server or database is completely secure or "hacker-proof". Therefore, we cannot guarantee that your personal information will not be disclosed, misused or lost by accident or by the unauthorized acts of others.

Retaining your personal information

We will retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy or as permitted or required by applicable law. If you wish to cancel your account or request that we no longer use your information to provide you with products or services, please contact us and we will consider your request in accordance with applicable law.

Minors' privacy obligations

We do not knowingly collect, use or disclose information about children under the age of 18 through the Site or Products. If you are a parent or guardian of a minor under the age of 18 and you become aware that your child has provided us with personal information without your consent, please contact us atdata.privacy@west-hn.comContact us and we will work with you to fulfill your request related to such personal information. If we learn that a minor under the age of 18 has provided us with personal information without the consent of his or her parent or guardian, we will delete that information from our records.

Changes to this Privacy Policy

We are constantly improving and adding to the features and functionality of the Site and the products we offer to you. As a result of these changes (or changes in the law), we may need to revise or update this Privacy Policy. Accordingly, we reserve the right to update or modify this Policy at any time by posting a revised version of this Privacy Policy at the bottom of the Site behind the link labeled "Privacy Policy." Your continued use of the Site after we post the revised Privacy Policy constitutes your agreement to be bound by the revised Privacy Policy. However, we will honor the terms in effect at the time we collect personal information from you.

How and why we use the personal information we collect

We will only use this personal information as permitted by law. The scope and use of personal information by WEST is set out in "What we collect" and "How we share your personal information with others".

The reasons we use your personal information include.

• When we need to fulfill a contract we are about to enter into or have entered into with you.
• It is necessary for our legitimate interests (i.e. we have a business or commercial reason to use your information) and your interests and your fundamental rights do not override those interests.
• If we need to comply with legal or regulatory obligations; or where you agree.

Generally, we will not rely on your consent as a reason for processing your personal information, except in relation to the sending of marketing communications. If we rely on your consent as a legal basis for processing, you have the right to withdraw your consent at any time.

Our legitimate interests may include.

• Efficiently fulfill our legal and contractual obligations.
• Provide high quality customer service.
• Comply with laws or regulations that apply to us.
• Developing our products and services, our websites and the fees we charge for them.
• Define the types of customers for our products and services.
• Contact us about our products and services.
• Develop and improve the cyber security, efficiency and technical specifications of our IT systems and infrastructure.
• Providing products and services to our customers, featuring.
• Keep our products, services and website updated and relevant.

Change of purpose

We will only use your personal information for the uses and purposes set out above unless we reasonably believe that we need to use it for another reason and that reason is compatible with the original use and purpose. If we need to use your personal information for an unrelated purpose, we will notify you and explain the legal basis that allows us to do so.

Your rights.

Under China's Personal Information Protection Law, which will be implemented in 2021, you may have the following rights.

• Right to withdraw consent at any time. This applies where we rely on consent to process your personal information. However, this does not affect the lawfulness of any processing that took place before you withdrew your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. If this is the case, we will let you know when you withdraw your consent.
• Request access to your personal information. This enables you to receive a copy of the personal information we hold about you and to check that it is accurate and that we are processing it lawfully.
• Objection to the processing of your personal data. This enables you to object to the processing of your personal information if we are relying on a legitimate interest and your particular circumstances make you want to object to processing on this ground because you feel it affects your fundamental rights and freedoms. In some cases, we may be able to demonstrate that we have a compelling legitimate reason to process your information which overrides your rights and freedoms. You also have the right to object if we process your personal information for direct marketing purposes. We will provide you with appropriate choices to opt-in or opt-out as set out above in our Privacy Policy.
• Request for correction of your personal information. This enables you to correct any incomplete or inaccurate personal information we hold about you, although we may need to verify the accuracy of new personal information you provide to us.
• Request for deletion of your personal information. This enables you to request that we delete or remove personal information where we have no good reason to continue processing it. Please note, however, that we may not always be able to comply with your request for deletion for specific legal reasons and, if applicable, we will notify you at the time of your request.
• Request for transfer of your personal information. This enables you to request that your personal information be transferred to you or a third party. We will provide your personal information to you or a third party of your choice in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information that you initially agreed to us using or that we use to fulfill a contract with you.
• Requests to limit processing. This enables you to ask us to suspend the processing of your personal information in the following circumstances. (a) if you want us to ascertain the accuracy of the information; (b) our use of the data is unlawful but you do not want us to delete it; (c) you need us to hold the personal information even if we no longer need it because you need it to establish, exercise or defend a legal claim; and (d) you object to our use of your personal information but we need to check that we have an overriding lawful reason to use it.
• Right not to be bound by decisions based on automated analysis. This applies where automated processing has a legal effect on you or similarly affects you in a material way. Please note that this does not apply if the decision (a) is necessary for the performance of a contract between you and us, (b) is authorized by applicable law, or (c) is based on your express consent. However, where (a) or (c) applies, you have the right to manual intervention. You also have the right to be informed of the logic involved in such process.
• lodge a complaint. You have the right to lodge a complaint at any time with the relevant data protection supervisory authority where you live.

You are not required to pay a fee to access your personal information (or to exercise any other rights). However, we may charge a reasonable fee if your request is manifestly unfounded, repetitive or excessive. Alternatively, in these circumstances, we may refuse to comply with your request.

We may need to ask you for specific information to help us confirm your identity and ensure that you have the right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to anyone who is not entitled to receive it. We may also contact you for further information relating to your request to expedite our response.

We attempt to respond to all legitimate requests within a month. Occasionally, if your request is particularly complex, or if you make many requests, it may take us longer than a month. In this case, we will notify you and keep you updated.

Opt-in and opt-out

With respect to marketing communications, when we collect your personal information, we may provide you with an "opt-in" or "opt-out" mechanism depending on where you are located. See "Your Choices" for more information.

Contacts

If you have any questions about this Privacy Policy or its implementation, you may write to us at data.privacy@west-hn.com. Or call 0086-21-33675566.