{"id":111,"date":"2022-03-25T16:12:22","date_gmt":"2022-03-25T08:12:22","guid":{"rendered":"https:\/\/store.west-hn.com\/?page_id=111"},"modified":"2023-04-24T11:54:41","modified_gmt":"2023-04-24T03:54:41","slug":"questions","status":"publish","type":"page","link":"https:\/\/store.west-hn.com\/en\/questions\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div class=\"banner has-hover\" id=\"banner-473442033\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <img decoding=\"async\" width=\"1280\" height=\"1920\" src=\"https:\/\/store.west-hn.com\/wp-content\/uploads\/2022\/04\/pexels-asif-pav-3093522.jpg\" class=\"bg attachment-original size-original\" alt=\"\" \/>                        <div class=\"overlay\"><\/div>            \n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n\n   <div id=\"text-box-64634461\" class=\"text-box banner-layer x100 md-x100 lg-x100 y10 md-y10 lg-y10 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-center\">\n                  \n\n\t<div id=\"text-1919756004\" class=\"text\">\n\t\t\n\n<h3 class=\"uppercase\">We'd love to hear from you!<\/h3>\n<p>Your attention is the driving force of our development, we will continue to pursue quality!<\/p>\n\t\t\n<style>\n#text-1919756004 {\n  font-size: 1.45rem;\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n<a href=\"https:\/\/store.west-hn.com\/count-us\/\" class=\"button white is-outline\" >\n\t\t<span>Feedback Form<\/span>\n\t<\/a>\n\n\n\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-64634461 {\n  width: 60%;\n}\n#text-box-64634461 .text-box-content {\n  font-size: 100%;\n}\n<\/style>\n    <\/div>\n \n\n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-473442033 {\n  padding-top: 336px;\n}\n#banner-473442033 .overlay {\n  background-color: rgba(0, 0, 0, 0);\n}\n#banner-473442033 .banner-bg img {\n  object-position: 88% 50%;\n}\n<\/style>\n  <\/div>\n\n\n<div class=\"row\"  id=\"row-1067764235\">\n\n\n\t<div id=\"col-796381578\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h3 class=\"accordion_title\">List of frequently asked questions<\/h3><div class=\"accordion\">\n\n\t<div id=\"accordion-3979766751\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3979766751-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u5982\u4f55\u83b7\u5f97\u62a5\u4ef7\" aria-expanded=\"false\" aria-controls=\"accordion-3979766751-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How to get a quote<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3979766751-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3979766751-label\">\n\t\t\t\n\n<p>You can click on this website's<a href=\"https:\/\/store.west-hn.com\/contact-us-pre-sales-service\/\">Get a quote<\/a>Or communicate directly with our sales staff.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1366728510\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1366728510-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u6709\u90a3\u4e9b\u4e3b\u8981\u4ea7\u54c1\u7ebf\uff0c\u6709\u4ec0\u4e48\u533a\u522b\" aria-expanded=\"false\" aria-controls=\"accordion-1366728510-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What are the major product lines and what are the differences<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1366728510-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1366728510-label\">\n\t\t\t\n\n<p>Positioning sensing product line, based on UWB, zigbee and Bluetooth technology indoor positioning products, product accuracy and application range according to different scenarios to be different with the solution Sensing and control product line, designed for industrial IoT applications, sensors and controllers can be integrated with the local and remote connection, so that the customer can easily collect the information from a variety of sensors, and to send commands. . Routers and Gateways category product line, these devices include ways to communicate with local computers and popular cloud technologies. We will in the future offer the ability to communicate with these devices via industrial wireless technologies, Ethernet, WiFi, Bluetooth, RS-232, RS-485 and USB. Support will also be provided for popular cloud technologies such as AliCloud, TencentCloud, HuaweiCloud, Microsoft Azure, Losant, MQTT, Temboo Kosmos and Ubidots.<\/p>\n\t<div class=\"ux-menu stack stack-col justify-start ux-menu--divider-solid\">\n\t\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/store.west-hn.com\/en\/product-category\/location-perception\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tPositioning awareness class: indoor Bluetooth, UWB, ZigBee positioning technology\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/store.west-hn.com\/en\/product-category\/sensing-and-control\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tData Transfer: Sensing and Control Product Line\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/store.west-hn.com\/en\/product-category\/gateway-and-router\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\tIndustrial Connectivity: Router and Gateway Class Product Lines\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\n\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1697988913\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1697988913-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u4ea7\u54c1\u662f\u5426\u7b26\u5408-rohs-\u6807\u51c6\uff1f\" aria-expanded=\"false\" aria-controls=\"accordion-1697988913-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Are the products RoHS compliant?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1697988913-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1697988913-label\">\n\t\t\t\n\n<p>We do not have our own factories, we design our own products and have them manufactured by specialized manufacturing plants. We give monitoring standards to determine the quality of the factory's production, and we require that our factories do not use leaded products for this purpose, and that they use RoHS-compliant solder, circuit boards, and assemblies to manufacture all of their devices. Samples of solder are sent to independent laboratories for analysis two to three times per year. SEED does not provide documentation of conformance for individual products manufactured with RoHS compliant materials.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-586316666\" class=\"accordion-item\">\n\t\t<a id=\"accordion-586316666-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u4ea7\u54c1\u662f\u5426\u7ecf\u8fc7-ul\u3001csa\u3001iec\u3001ce-\u6216-fcc-\u8ba4\u8bc1\uff1f\" aria-expanded=\"false\" aria-controls=\"accordion-586316666-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Are the products UL, CSA, IEC, CE or FCC certified?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-586316666-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-586316666-label\">\n\t\t\t\n\n<p>Due to the low-volume nature of the products of the World Wide Electricity Organization (WTO).<strong>We work with our customers to obtain UL, CSA, CE and IEC approvals.<\/strong>to integrate our products into components as needed. We do not directly certify or seek certification for individual products. While individual boards and assemblies may carry these certifications, the assembly as a whole does not carry any certifications. We do not charge any fees for design changes that may be required to obtain UL or CSA approvals.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2810376687\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2810376687-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u7535\u8bdd\u8054\u7cfb\u65b9\u5f0f\" aria-expanded=\"false\" aria-controls=\"accordion-2810376687-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Telephone Contacts<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2810376687-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2810376687-label\">\n\t\t\t\n\n<p>You can call our company phone during working hours: 021-33675566 ext. Positioning products: Mr. Wang Gateway and router: Mr. He Sensor products: Mr. Liu.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-968178076\" class=\"accordion-item\">\n\t\t<a id=\"accordion-968178076-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u4e16\u7535\u662f\u7ecf\u9500\u5546\u5417\uff1f\" aria-expanded=\"false\" aria-controls=\"accordion-968178076-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Is Seiden a dealer?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-968178076-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-968178076-label\">\n\t\t\t\n\n<p>Most of the products are researched and developed by ourselves, and then we look for third party factories to produce them, but some of the products are licensed to some partners, and there are also some agency products, but this part of the products accounted for a relatively small amount of time, and we invested most of the time in the research and development of our own products and the promotion of the products.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-831263923\" class=\"accordion-item\">\n\t\t<a id=\"accordion-831263923-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u4ea7\u54c1\u53d1\u8d27\u9700\u8981\u591a\u957f\u65f6\u95f4\uff1f\" aria-expanded=\"false\" aria-controls=\"accordion-831263923-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How long does it take to ship a product?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-831263923-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-831263923-label\">\n\t\t\t\n\n<p>Most orders ship within 2-3 business days of placing the order. Some products are more complex and may take up to 10 business days to process. Complex orders containing a variety of items may take up to 10 business days to process. Orders of 10-25 identical items usually take 5-10 business days to process. Orders of 100 or more identical items may take up to 20 business days to process. If you have any questions about delivery times, please<a href=\"mailto:sales@west-hn.com\">Contacts<\/a>. These are only estimates and we may exceed these estimates based on current inventory levels.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1269826198\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1269826198-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u4e16\u7535\u7684\u89c4\u6a21\u6709\u591a\u5927\uff1f\u4e16\u7535\u4e0e\u4e30\u5b9d\u662f\u4ec0\u4e48\u5173\u7cfb\uff1f\" aria-expanded=\"false\" aria-controls=\"accordion-1269826198-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How big is World Power? What is the relationship between World Power and Toyobo?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1269826198-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1269826198-label\">\n\t\t\t\n\n<p>World Power was established in 2021, is a new company, this company is wholly owned by Fung Po, registered in Hainan Sanya Free Trade Zone, the operation of the staff are Fung Po staff, and Fung Po has more than 170 employees, the business scale of more than 2 billion yuan, the office in Asia contains 17 liaison organizations in mainland China and Hong Kong, Taiwan, two branches, if you want to know more information, please visit Fung Po Website<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3834108154\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3834108154-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u4e30\u5b9d\u7684\u4e3b\u8425\u4e1a\u52a1\u662f\u4ec0\u4e48\" aria-expanded=\"false\" aria-controls=\"accordion-3834108154-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What is the main business of Fombaux<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3834108154-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3834108154-label\">\n\t\t\t\n\n<p>Fung Po's main business is electronic parts agency, Fung Po engaged in the agency business for nearly 40 years, customers throughout mainland China, Hong Kong and Taiwan, the agent product line of more than 60, the main product line of BOURNS, WINBOND, KNOWELS, UBLOX, NUVOTON, TOREX, SGMC, etc. of different nature of each country's different categories of products, the application fields The company's application areas include consumer, automotive, industrial control, and communication industries, and its main customers include OPPO, Xiaomi, Haikang, Azure, Xiaopeng, Siemens, and other various customer groups.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-821791116\" class=\"accordion-item\">\n\t\t<a id=\"accordion-821791116-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u5982\u4f55\u505a\u4e16\u7535\u4ea7\u54c1\u7684\u4ee3\u7406\u5546\uff1f\" aria-expanded=\"false\" aria-controls=\"accordion-821791116-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How to be a distributor of Seiden products?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-821791116-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-821791116-label\">\n\t\t\t\n\n<p>We are glad to welcome your participation and make efforts together for the development of Industrial Internet of Things. If you need to be our agent, please contact our agent management department:<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1479497368\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1479497368-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u4e16\u7535\u7684\u57df\u540d\u6709\u591a\u5c11\uff1f\" aria-expanded=\"false\" aria-controls=\"accordion-1479497368-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How many domains does World Power have?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1479497368-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1479497368-label\">\n\t\t\t\n\n<p><a href=\"https:\/\/www.west-hn.com\/\">west-hn.com<\/a>;<a href=\"http:\/\/www.linpo.com.cn\/\">linposh<\/a><a href=\"http:\/\/linposh.com.cn\/\" class=\"broken_link\">.com.cn<\/a>;<a href=\"http:\/\/www.linpo.com\/\">linpo.co<\/a><a href=\"http:\/\/www.linpo.com\/\">m.<\/a><a href=\"https:\/\/www.cpwa.com.cn\/iotapp\/web\/loginCPW.html\" class=\"broken_link\">cpwa.com.cn<\/a>These domain names are ours or our group's domain names and we will make relevant links on our website for you to understand and familiarize yourself with them.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3513695084\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3513695084-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u63a5\u53d7\u91c7\u8d2d\u8ba2\u5355\u5417\uff1f\" aria-expanded=\"false\" aria-controls=\"accordion-3513695084-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Accepting Purchase Orders?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3513695084-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3513695084-label\">\n\t\t\t\n\n<p>Most of our orders come from this mall, we also have taobao mall, we have two stores on taobao to promote different product lines, you can link to our store: we also collect purchase orders, please contact our customer service staff!<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2435792203\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2435792203-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u4e16\u7535\u505a\u5b9a\u5236\u4e1a\u52a1\u5417\uff1f\" aria-expanded=\"false\" aria-controls=\"accordion-2435792203-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Does Seiden do custom business?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2435792203-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2435792203-label\">\n\t\t\t\n\n<p>We accept customized business, but customized business will be around our existing products and technology, you have special needs can contact our sales staff, and then by our sales staff and our R &amp; D to confirm and then give you notice whether it can be, such a confirmation process usually takes 2-3 days to complete.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1488770745\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1488770745-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u4e3a\u4ec0\u4e48\u4e16\u7535\u7684\u4ea7\u54c1\u9700\u8981\u5728\u7ebf\u4e0b\u5355\uff1f\" aria-expanded=\"false\" aria-controls=\"accordion-1488770745-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Why do Seiden products need to be ordered online?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1488770745-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1488770745-label\">\n\t\t\t\n\n<p>When placing an order online, this way you can place your order at any time of the day, 24 hours a day, and we will follow up on your order as fast as possible, all orders will first reach our customer service team, go into our ERP system, and your order is associated with our accounting and shipping departments so we can expedite order processing. Creating your order is no easy task, but online ordering keeps us organized, efficient and greatly reduces order processing delays. In the future, we expect that all customers, as well as our employees, will be required to submit orders online.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3850176748\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3850176748-label\" class=\"accordion-title plain\" href=\"#accordion-item-\u4ef7\u683c\u6709\u6298\u6263\u5417\" aria-expanded=\"false\" aria-controls=\"accordion-3850176748-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Is there a discount on the price?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3850176748-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3850176748-label\">\n\t\t\t\n\n<p>Our products are based on the actual situation of the price strategy, generally no discounts, we will regularly according to our purchasing costs to do the price fluctuations or according to our sales strategy to do the price adjustment, these information will be timely updated in our store.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-111","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.0 - 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